User Support Specialist

Dallas, TX 75201

Posted: 04/30/2021 Employment Type: Direct Hire Category: Technical Support Job Number: 55396

Job Description

User Support Specialist -- Dallas, Texas
  • This position delivers effective end-user technical support for information technology systems utilized by the Firm, to include desktop software applications, computers, peripheral devices, and phones.
  • Conduct phone and desk-side training and support for attorneys, paralegals, secretaries and support staff.
  • Provide accurate and timely end-user support for all offices while documenting detailed resolutions into a database.
  • Assist team members with support, as well as work to continuously improve processes and responses.
  • Candidates must have prior law firm experience in end user support.
  • Must have a demonstrated proficiency in Microsoft Office, specifically Outlook, Word, Excel and PowerPoint; experience with Document Management Systems, Comparison Tools and Template Packages is desirable.
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