Technical Sales Support

Atlanta, GA 30318

Posted: 02/08/2019 Employment Type: Direct Hire Industry: Technical Support Job Number: 52124
Technical Sales Support
  • Serves as a technical  support contact for all channels and regions
  • Work with Sales, Marketing, Quality Control, and Engineering regarding customer input and Product issues
  • Respond to customer inquiries via phone and email
  • Resolve customer complaints
  • Handle inquiries regarding pricing, product availability and complaints
  • Process orders of all types
  • Process Warranty and Courtesy Replacement orders
  • Record customer calls and emails into Salesforce  pertaining to inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with our Internal Sales Reps
  • Communicate directly with our Manufacturers
  • Assist in product set up spreadsheets for all channels
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