Technical Implementation Consultant

Plano, TX 75024

Posted: 03/21/2019 Employment Type: Direct Hire Industry: Implementation Specialist Job Number: 52353

Our client is looking to add a Sr. Technical Implementation Consultant for their growing company! You will be responsible for designing, configuring, delivering and supporting high quality product-based client software applications. You will serve as a trusted advisor and an active contributor to the success of client engagements through extensive product knowledge. The results you produce have a direct impact, making you truly integral to the ultimate success of our relationship with our clients.


Essential Duties and Responsibilities
  • Quickly become a subject-matter expert (SME) of our proprietary software product through formal training and experience gained from setting up, configuring, delivering and supporting product-based client implementations.
  • Play a key role in developing strong client relationships that enable the company to become a trusted advisor to client IT and Marketing stakeholders and exceed expectations of value delivered.
  • In collaboration with the Solution Consultant, lead the implementation design sessions and own the technical design documentation for our clients proprietary solution. This includes defining the data model and identifying any necessary customizations.
  • Serve as the point of contact for client stakeholders and their partners. This includes offering solutions to roadblocks and assist with troubleshooting integration.
  • Using client business requirements and product documentation, work with the Business Analyst team in validating functional requirements.
  • Using our proprietary web-based tool, create basic program foundational elements such as rules, point and event types, products/rewards, tiers and all other required artifacts.
  • Create the development instance of the required websites and perform all necessary configuration of the Portal that does not involve programming.
  • Create the development instance and perform all basic, non-programming related configuration of the standard API.
  • Perform all configuration of batch integration processors that do not require programming.
  • Work with the Project Management team in completing deliverables, meeting milestones and ensuring technical validity of the proposed solution.
  • Work with the Product Management team to channel client feedback and solutions into future releases of the software product suite.

 

Required Experience and Skills
  • Bachelor’ s degree in a technology-related field
  • A solid grasp of reading/writing Extensible Markup Language (XML).
  • Proficient with reading/writing database queries using T-SQL and/or PL/SQL.
  • Proficient in reading/debugging C# code as it pertains to configured modules
  • Demonstrated ability to work effectively within a team across an engagement-wide scope of work.
  • Competent with packaged application software implementation practices.
  • Strong to expert skills in data modeling/analysis/manipulation.
  • A proven track record of meeting with client management as the subject matter expert.
  • Demonstrated client relationship and interpersonal skills.
  • Excellent organizational, analytical, and problem solving skills.
  • Competent with packaged application software implementation practices.
  • Strong to expert skills in data modeling/analysis/manipulation.
  • A proven track record of meeting with client management as the subject matter expert.
  • Ability to quickly comprehend complex systems in order to streamline the underlying processes
  • Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
  • High-level knowledge of enterprise IT organizational, business, and technical environments.

1)Please explain your experience with writing SQL queries providing examples (not actual code) of how you apply this skillset in your current role.

2)Please explain your capabilities around troubleshooting web applications, including your experience with web services (REST or SOAP). Have you worked in an environment where you could configure input or a response for a standard API in your application?

3) A big aspect of the Implementation role is being able to explain a technical solution to our clients. Please explain a previous role where you have interacted with a client (face-to-face, email or phone conversations) to offer a technical solution to their issue.

4) As a Technology Implementation Consultant we are considered the SME for our projects and the proprietary product experts. Please describe how you served in this role in your past positions and how you used your knowledge about your project and software application to deliver solutions to your clients.

5) Please explain your experience with troubleshooting .NET applications.
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