Technical Delivery Lead

Alpharetta, GA 30022

Posted: 03/01/2019 Employment Type: Direct Hire Category: Other Area(s) Job Number: 52230

The Technical Delivery Lead independently applies extensive and diversified knowledge to address complex issues which arise at customer deployments. Utilizes expertise in specific applications to resolve issues which have escalated through the normal support tiers within the organization. Able to support specific products in the client' s portfolio (AMI, DA, ALM, MDM). Works on several escalations of moderate scope at once. Works closely with the sustaining organization to identify resolutions to problems and verify the fix prior to release to the customer. Responsible for regular reporting to leadership team on issues, progress, and concerns.

Responsibilities

* Serves as the Solution Expert on specific customer projects in the application of a specific product.

* Acts as key partner with the assigned Project Manager and customer team to understand the customer escalated problem.

* Provides effective executive level communications for technical issues and project updates as requested for Customers and management team.

* Provides proactive communications to customer, project manager and leadership regarding issues and concerns.

* Keeps informed of new developments and requirements affecting the organization to recommend changes in programs or applications.

* Works with other teams to define and delivery a resolution to the relevant CRM case(s).

* Supports and adheres to Company’ s core values.

* Performs other duties or responsibilities as assigned or required.

* Supports and adheres to Company’ s Code of Conduct and Ethics Policy.

* Represents Company in a positive, professional manner when working with both internal and external customers.

 

Requirements

* Possesses good oral and written communication skills, with the ability to prepare customer and project communication documents.

* Able to clearly articulate complex subject at the appropriate level of detail based on the audience.

 

Required Experience:

* Required Minimum Level of Education: Bachelor’ s Degree

* 6-10 years of experience

 

Job Location:

* Alpharetta, Georgia, United States
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