Sr. ServiceNow Discovery SME

Alpharetta, GA 30005

Posted: 05/13/2020 Employment Type: Contract Category: Change Management Job Number: 54193

Job Description

The Sr. ServiceNow Discovery role that includes Service Mapping,
Manages the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies. This resource will act as the subject matter expert (SME) for infrastructure discovery and application service mapping. They will work closely with other technology SMEs to build and maintain accurate application service maps. Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.

  • Manages ServiceNow Discovery and ServiceNow Service Mapping.
  • Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
  • Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
  • Establishes and maintains discovery schedules.
  • Monitors discovery and service mapping results, reconciling and addressing any anomalies.
  • Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
  • Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
  • Participates in platform upgrade planning, testing, and validation.
  • May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
  • Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
  • Knowledge of Amazon Web Services (AWS), including leveraging EC2, EBS, S3, RDS, and Cloud formation services in an enterprise production environment
  • Knowledge of Windows Server administration, Active Directory, LDAP, Single-Sign-on, authentication, user and group policy objects, and permission levels
  • Knowledge of UNIX or Linux Server administration, including user permission levels, SUDO virtualization, including VMware, containerization, and Docker, Kubernetes, or OpenShift
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