Service Now Program Manager

Coppell, TX 75019

Posted: 11/30/2018 Employment Type: Direct Hire Industry: Program Manager Job Number: 51708

Position: ServiceNow Program Manager

Job Summary:

The ServiceNow Program Manager will lead the ServiceNow Program compiled of multiple ongoing projects for global platform adoption and expansion. The Program manager will establish program governance and applicable controls to ensure alignment to strategic directives and outcomes. The Program Manager will work with multiple business units to drive and develop strategy, roadmaps, project execution and delivery. Primary responsibilities will be providing coordination across multiple projects, deliverables, and managing the overall Program Project Plan. The individual will be required to establish both IT and Business relationships with key stakeholders to fully understand their needs and objectives. The Program Manager must represent their department across Client organizations globally with the cultural sensitivity and business maturity appropriate to their level of responsibility in order to be successful in this role. The individual must be comfortable presenting and interacting with all levels of leaders in the Client including C-Level executives. This is a leadership role that is highly visible throughout the Client’ s organization.

Key Responsibilities:
  • Daily program management throughout the program life cycle
  • Ensuring that we remain aligned to Client’ s strategic vision
  • Manage Program Roadmap and Integrated Master Schedule
  • Defining program governance (controls)
  • Define and Implement Metrics Governance and Measurements
  • Planning the overall program and monitoring the progress
  • Managing the program’ s budget and forecasts
  • Managing risks and issues and taking corrective measurements
  • Coordinating both projects, their interdependencies and project managers as required
  • Incorporate Continual Improvement into the overall program
  • Managing and utilizing resources across projects and the organization
  • Managing stakeholders’ communication;
  • Aligning the deliverables (outputs) to the program’ s “ outcome”
  • Managing the main program documentation
  • Defining the benefits that will realize the strategic objectives of the program
  • Developing the benefit realization plan in partnership with TBMO
  • Maintaining overall focus on benefit realization and business outcomes
  • Defining and tracking the key performance indicators for benefit realization
  • Managing “ business continuity” during the change
  • Preparing affected business areas for transition to the new way of working (OCM planning). Potentially implementing new business processes and procedures to “ Operationalize” deliverables
  • Release Management of new deliverables into business operations

Minimum Qualifications:
  • 5+ years of Project or Program Management experience
  • 5+ years of experience working with Platforms in an enterprise environment
  • 3+ years working with ServiceNow
  • Leadership and management of direct reports 1-5 or greater
  • ITIL Foundations Certification
  • LEAN/SixSigma Program Implementation Experience
  • 5+ years working with performance measurement systems establishing KPGs, KPIs, and metric definitions

5+ years of experience with process analysis, process design and continual improvement initiatives

?Professional Skills:
  • Superior attention to detail with excellent written and verbal communication skills.
  • Must subscribe to the Servant Leader ideology
  • Strong consultative, analytical, problem defining and problem solving skills
  • Comfortable working with and presenting information to all levels of an organization including C-Level executives
  • Ability to gather and understand requirements for outcome based planning
  • Must be able to perform data analysis and report on key insights found
  • Ability to simplify complex information into understandable presentations
  • Excellent interpersonal/communication and presentation skills
  • Ability to work independently with limited supervision
  • Exceptional customer service skills
  • Strong organizational change management skills
  • Ability to build high performing teams
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