Senior Operations Manager

Atlanta, GA 30318

Posted: 07/01/2019 Employment Type: Direct Hire Category: Project Manager Job Number: 52933

Senior Operations Manager

Location: Atlanta, GA

 

Responsibilities:

Review project plans and supplement as necessary, with a keen eye towards technical dependencies and launch dates

Advocate for operational needs during sprint planning while using tools like JIRA and Confluence for ticket and requirements management, respectively

Perform operational tasks necessary for product launch and tent-pole events, examples include managing SKU updates across app stores and web while executing price change and ' free-preview' promotion periods to ensure high-quality consumer experiences

Monitor video performance via production tools like Conviva, New Relic etc. to identify potential and trending user issues and working with Technical Product Management or Engineering teams toward resolution

Provide timely and regular communications to stakeholders that summarize product health and performance

Identify risks and apply appropriate mitigation strategies

 

Requirements:

Operations Management experience preferred

Strong knowledge of SDLC methodologies; Strong knowledge of digital media and video delivered via IP

Experience using JIRA, Confluence or any ticketing system

Knowledge of Internet Architecture / User Interface for Web and Apps

Experience working with video profiles and/or video protocols

Experience with encoding profiles

Strong communication skills; Strong problem-solving skills

Strong project management and organizational capabilities

Ability to analyze business requirements to develop and deliver post implementation operational plans

Ability to work under product launch deadlines; Ability to meet and contribute to organizational goals

Experience working with internal and external teams

Excellent inter-personal skills with a strong desire to partner and collaborate

Bachelors degree required
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