Salesforce Training & Communication Leader

ALPHARETTA, GA 30005

Posted: 11/13/2018 Employment Type: Contract Category: Program Manager Job Number: 51557

Training Program Manager

Role Summary: 
Training and Communication Leader to be a part of the Global Client Implementation Team. The Training Leader will develop the training, communications and change management strategy for Salesforce Sales CRM Solution and other initiatives deployed by the Client Implementation team. Initiatives leverage Salesforce to transform our customer acquisition and boarding processes across the enterprise. The Training Leader will develop and execute plans to communicate and train impacted stakeholders to understand and adopt process and system changes. This role will be responsible for training strategies that embrace an Agile deployment approach, where materials can be efficiently updated to incorporate incremental changes by sprints and business verticals. Training approach must also tailor materials and delivery by role to provide effective training for each stakeholder group to embrace changes specific to their role in the customer boarding process. 

Responsibilities: 
• Develop training and communication strategy to support customer acquisition and boarding process and Salesforce Sales CRM Solution. 
• Develop communication plan to provide consistent and broad communication on customer boarding, from leadership updates on program to role specific communication to end users 
• Leverage modern tools for communication where appropriate to ensure delivery, including videos, Chatter posts, etc. 
• Develop training plan to provide consistent instruction on customer boarding process and system and leverage a variety of training mediums to ensure effective delivery 
• Partner with key stakeholders to develop Change Management Strategy and Plans for rollout and adoption of Salesforce CRM 
• Coordinate with sprint teams to understand new capabilities to develop training materials upon release 
• Develop strategies for training retention, to include exercises and gamification 
• Develop strategies for training reinforcement beyond initial training delivery, to include tools like Chatter 
• Develop Sales CRM training calendar 
• Seek training evaluation and feedback to continuously improve training programs, materials and delivery 
• Deploy repository of training materials, making materials accessible by end users 
• Ensure training deliverables are created and maintained (training guides, quick reference guides) using standard templates 
• Provide demos to support communication of customer boarding process and solution 

Required Qualifications: 
• Bachelor' s degree from an accredited college or university. Major in Business Management, MIS, Human Resources Management, Communications or closely related field of study 
• 10+ years in training and curriculum development and/or delivery role 
• Proven track record of developing training programs and curriculum 
• Basic Salesforce knowledge required, certification preferred 
• Ability to explain complex information in clear, concise terms 
• Must be detail oriented 
• Demonstrated ability to work efficiently and effectively in a fast-paced, matrixed environment 
• Exceptional work ethic, customer service and interpersonal skills 
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization 
• Excellent presentation and facilitation skills 
• Ability to motivate and influence others 
• Ability to work in a geographically dispersed business environment 
• Intermediate skills with Microsoft Office Suite (Visio, Word, Excel, PowerPoint)
Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

Posted

  HUNTER Technical Resources Celebrates its 20thAnniversary ATLANTA, GA HUNTER Technical Resources LLC is proud to announce its 20th anniversary as a leading IT staffing and project solutions provider. The company has blossomed from the original dreams of its Georgia Tech founders, growing from a regional company into a national resource for recruiting… Read more »

Posted

IT Staffing

HUNTER Expands Professional Services Offerings with Addition of Patti Dismukes LEADER IN IT RECRUITING TO GROW PROFESSIONAL SERVICES PARTNERSHIP   ATLANTA, GA September 2016 Atlanta-based HUNTER Technical Resources, a leading provider of IT recruiting and staffing services, announces the hiring of Patti Dismukes as Vice President of Professional Services. Patti will grow HUNTER s Professional… Read more »

Posted

Recruiter Quote

What should you expect from your partnership with a recruiter?   CONTACTS – Recruiters are immersed in the hiring process day-in and day-out. They have cultivated relationships with numerous Hiring Managers at major companies and their sole purpose is to match the right candidate with the right role. Partnering with a recruiter makes sure your… Read more »

Posted

IT Staffing and Recruiting

When it s time to navigate a job search choose to partner with an EXPERT! A recruiter or headhunter is someone who spends their days and nights searching for quality candidates in order to create a pipeline of individuals skilled and ready to step in to their next role. As experts at building relationships, recruiters create… Read more »

Posted

New headquarters for IT staffing & recruiting firm

ATLANTA, GA December 15, 2015 Atlanta-based HUNTER Technical Resources, LLC (HUNTER) a leading provider of IT recruiting and staffing services, announces its Atlanta headquarters relocation and expansion. HUNTER s headquarters will move to Glenridge Highlands One, a class A office space located along the bustling GA 400 corridor inside of I-285. The new address… Read more »

Posted

Leader in IT recruiting to help companies meet staffing needs with top talent. ATLANTA, GA September 30, 2015 Atlanta-based HUNTER Technical Resources, a leading provider of IT recruiting and staffing services, announces its expansion into Dallas/Ft. Worth with a regional office to serve the region s growing IT industry. This expansion strategically positions HUNTER to… Read more »

Posted

Atlanta, GA September 16, 2015 – Clint Bailey, Managing Partner of HUNTER Technical Resources, LLC (HUNTER), a leading provider of IT recruiting and staffing services, was honored on September 12, when TiE Atlanta announced the rankings of the 2015 TiE Atlanta Top Entrepreneurs at the TiECON Southeast Conference in Atlanta. This recognition honors company… Read more »

Posted

ATLANTA, GA April 14, 2015 Atlanta-based HUNTER Technical Resources, a leading provider of IT recruiting and staffing services, announces its expansion into Austin with the opening of a regional office to serve the area s growing IT industry. This expansion strategically positions HUNTER to better serve new and existing clients throughout Texas and the Southwestern… Read more »

Posted

ATLANTA, GA December 1, 2014 Atlanta-based HUNTER Technical Resources, a leading provider of IT recruiting and staffing services, has announced the expansion of their regional office located in Denver, CO. In response to continued strength in the information technology job market, HUNTER is growing their U.S. footprint to better serve their existing Denver, West… Read more »