Salesforce Solution Lead

Duluth, GA 30096

Posted: 08/27/2019 Employment Type: Direct Hire Category: Salesforce Developer Job Number: 53183

The Salesforce Solution Lead position is specialized by Cloud (Sales, Service, Community, Marketing) and responsible for solution design, build, test, and deploy declarative and programmatic functionality to meet business requirements impacting multiple Regions and Divisions and building a stellar customer experience. The Salesforce Solution Lead is the internal expert for the entire organization and will train Tier 1 support, provide Tier 3 support, and conduct deployments ensuring systems are highly available and reliable.

JOB FUNCTION AND RESPONSIBILITIES
  • Lead workshops at various global locations to gather requirements, design solutions, and improve processes.
  • Develop apps, objects, fields, rules as well as dynamic reports and dashboards.
  • Spearhead the design and development for complex data integration and transformation opportunities for global and regional data projects as well as follow the appropriate change control procedures including the creation and ownership of technical specifications and testing documentation.
  • Integrate systems and improve data quality utilizing Informatica Cloud and Demand Tools.
  • Develop solutions utilizing Apex, Visualforce, and Lightning Components when standard functionality does not satisfy requirements.
  • Manage deployments and maintain data dictionary for assigned objects.
  • Be technical point person on Salesforce projects and functionality globally.
  • Create detailed design documents that include architecture diagrams, wireframes, and described logic.
  • Maintains an understanding of business processes and the application systems/infrastructure that supports them.
  • Manages the system including monitoring capacity, recommending upgrades, measuring efficiency, scripting solutions to problems, and creating security/system/user protocols.
  • Orchestrate other developers to understand architecture and integration points within other systems, grasp the impact of all proposed system changes, and provide guidance on integration with other modules and satellite solutions.
  • Prepare Salesforce seasonal release notes for Center of Excellence Delivery Team.
  • Identify areas of continuous improvement to reduce overall support requirements.
  • Define support procedures to routine problems that can be handled by the help desk, super user, or other IT support organizations.
  • Ensure that systems have a high level of availability and reliability to comply with any service level agreements.
  • Participate in the change management process to ensure smooth transition between teams.
  • Monitor performance and provide responsive action to issues maintaining high-level internal customer satisfaction to required service level performance measures through the successful resolution of customer requests/issues/change requests.
  • Ensure individual and team compliance with all policies and procedures including Sarbanes Oxley, IT, and Security. Follow established governance processes and standards.

 

FUNCTIONAL KNOWLEDGE
  • Detailed knowledge of the following:
    • Salesforce architecture and functionality including apps, objects, formula fields, validation rules, workflows, approval processes, reports and dashboards
    • Salesforce security and sharing models
    • Lightning Experience
    • Integration and data management tools such as Informatica Cloud and Demand Tools
    • IT development standards
    • Functionality design, specification, and testing procedures
    • Potential technical solutions for future business requirements
    • Problem management procedures
    • IT Change Management Process
    • All systems being supported and their impacts both regionally and globally
  • Good working knowledge of the following:
    • Apex, Visualforce, and Lightning Components
    • Day-to-day operational environment locally, regionally, and globally
    • Project Management tools, techniques, processes, and methodologies
  • Previous experience with Mobile, ERP, and other application development knowledge is a plus.

ESSENTIAL SKILLS:
  • Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management.
  • Successfully influences diverse groups and teams in a complex, ambiguous, and rapidly changing environment to deliver value-added solutions.
  • Expert in advanced writing, verbal, and other presentation skills.
  • Bachelor’ s degree in IT or a related field.
  • Minimum 3 years of Salesforce Administrator and Developer experience.
  • Salesforce Certifications required for each Solution Lead will be different based on Cloud but include Administrator, Advanced Administrator, Platform App Builder, Platform Developer 1, Sales Cloud Consultant, Service Cloud Consultant, Field Service Lightning Consultant, Community Cloud Consultant, Marketing Cloud Email Specialist, Marketing Cloud Social Specialist, Marketing Cloud Consultant
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