SR. Business Analyst (Salesforce)

ALPHARETTA, GA 30005

Posted: 05/01/2019 Employment Type: Contract Category: Business Analyst Job Number: 52588

Senior Business Analyst needed for part of the Global Operations team to serve as the Business Analyst for the Commercial Excellence process. The CE Business Analyst responsible for the overall business process and functional requirements for the implementation of Sales CRM processes on the Salesforce platform. The CE Business Analyst leads the gathering of business needs, definition of Sales business processes and creation of business requirements across diverse cross-functional stakeholder groups. This role requires expert experience with sales processes, including lead, account, opportunity, contact and pipeline management processes.

Responsibilities:

• Collaborate with all levels of business stakeholders across functional areas to define business needs and desired sales process

• Facilitate discussions with the business to identify pain points and areas of improvement within existing processes and opportunities to leverage the Salesforce platform.

• Identify strategies to transform disparate sales processes to enterprise sales processes.

• Define user stories and business requirements. Develop functional requirements:

• Support prioritization of user stories across multiple business processes and stakeholders.

• Define solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.

• Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc. are thoroughly and consistently documented using standard templates and centralized repository. Define and govern templates and repository.

• Assist in designing the data and solution architecture to support business processes. Collaborate with Salesforce Admins on complex processes and solutions.

• Obtain/maintain basic Salesforce.com admin certification and maintain current certifications.

Requirements:

• Bachelor' s Degree in Business Management, Computer Science, MIS, or Industrial Engineering.
• Salesforce.com certification Minimum Qualifications and Competencies:

• 10+ years of BA experience within a professional services, sales or customer support operations role

• Excellent presentation & facilitation skills, negotiation & influence skills, strong decision making & problem solving skills

• Ability to work in a geographically dispersed business environment

• Strong knowledge of SDLC and Agile (Scrum) project methodologies
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