Project Manager (Customer Success)

Peachtree Corners, GA 30071

Posted: 07/05/2019 Employment Type: Direct Hire Category: Project Manager Job Number: 52957


Job/Position Summary: The Project Management (PM) position is responsible for managing enterprise mobility projects. The PM will manage projects assigned, which includes planning, execution and steady-state transition. As part of the PM process, the PM will produce project plans, requirements documents and workflows. The PM will manage all task deliveries within a project, will provide communication throughout the lifecycle of the project and will work with all project parties involved to execute the project from assignment to execution to project close and steady-state transition. There is a large focus on product deployment and roll-outs.

  • Participate in timelines of SOW’ s that are a work in progress
  • Understand support and deliverable details for each customer.
  • Support deliverables will be found in, but may not be limited to MSA, SOW and other documented requirements
  • Schedule and host customer project kick-off sessions, as well as additional sessions for requirements and touch points as needed
  • Develop Project Requirements Documentation
  • Develop support workflows for all support areas impacting project
  • Develop and maintain project plan
  • Develop and maintain Project Communication Plan, including action items, risks, issues, decisions and change control
  • Work with Order Management to communicate project deployment details, as well as forecast and track all areas of backlog for project, including recurring and non-recurring services, as well as hardware and software/licenses
  • Conduct project reconciliations, which may not be limited to, inventory and invoicing.
  • Conduct project initiations and go-live kick-off meetings, host any additional internal prep meetings needed
  • Conduct lessons learned, project reconciliation, project close and steady-state transition meetings
  • Assist customer with iTrac questions, reporting setup and lite iTrac training


  • BS or BA degree; PMP or other Project certification a plus
  • 5+ years of relevant implementation, end to end Project Management experience- in a customer facing environment
  • Strong background in product roll-out and deployment projects – different than technical up-grades for software and systems
  • Ability to accomplish objectives by leading and collaborating with others, and by leveraging resources from a variety of cross-functional teams and/or companies
  • Ability to plan, schedule, monitor and coordinate multiple concurrent tasks to meet assignment deliverables and deadlines
  • Excellent written, oral presentation, influencing and sales communication skills, and conflict resolution skills.
  • Must be able to simplify, articulate and effectively communicate project material and deliverables at every level, internally and externally, including, negotiation and problem resolution with customers
  • Strong customer facing services experience (consulting, PM, AM) that includes issue resolution and escalation management at both the business owner and executive levels
  • Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
  • Ability to consult with customer’ s onsite and remotely at the executive level, and at the business operation and technical levels.
  • Excellent Change Management skills, including the ability to influence, motivate and persuade.
  • Ability to accomplish results working through others.
  • Hands on, individual contributor and collaborative team player.
  • Excellent written and oral communication skills, including presentation skills.
  • Strong ability to convey technical information to non-technical personnel at all levels; and good listening skills to translate requirements from non-technical personnel into requirements.
  • Self-directed, organized, and detail-oriented, with an eye toward high quality and on time work.
  • Strong analytical and problem-solving abilities.
  • Proficient MS Office & Project
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