Manager - Client Success

Marietta, GA 30064

Posted: 03/30/2021 Employment Type: Direct Hire Category: Other Area(s) Job Number: 55220

Job Description

Client Success Manager

  • Experience developing metrics and being accountable for utilization
  • Operate within Zendesk systems to log, make progress, and complete support incidences
  • Experience putting in place metrics and analytics to make a “ white gloves” service model more efficient and scalable
  • Will build powerful relationships with clients,
  • Master our implementation processes and procedures, then help improve them.
  • Build and maintain strong working knowledge of all company solutions.
  • Collect client requirements and coordinate with Analysts for creating and testing
  • Consults with senior management at clients to understand goals and changes and facilitate change through our system
  • Provides training and Go Live support during and after the implementation process.
  • Liaise with Finance to ensure accurate and timely payments from clients for Implementations and Consulting projects.

Desired Skills and Experience
  1. Ideally a Client Success role at a growing SaaS company
  2. Experience with enterprise systems
  3. Comfortable coaching direct reports to improve their skills and help them achieve the company objectives.
  4. Experience building a culture of accountability and success
  5. Working knowledge of Kanban, Agile and/or other methodologies
  6. Strong verbal and written communication skills.
  7. Strong technical aptitude with experience with SQL Server
  8. Comfortable working directly with client management and users in an consultative teaching manner
  9. Bachelor’ s degree
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