Enterprise Automation Lead

Coppell, TX 75019

Posted: 04/17/2019 Employment Type: Direct Hire Category: Automation Test Engineer Job Number: 52517

Job Summary




Job Summary: 

The Enterprise Automation Team Lead will be responsible to design, develop and maintain service automation processes for the Global IT organization. They will work directly with multiple owners of IT services including Infrastructure, NOC, SecOps, ITSM DevOps teams, and Application development teams. This individual will work with members of the Client’ s ITSM team, leaders, internal business customers, external vendors and managed service providers on a daily basis. They lead and create a team within the Global IT Organization based in the Coppell HQ office. This role will be required to have a technical background with scripting, development languages and hand on experience with integrating multiple systems automation toolsets. The individual will need to gather requirements as part of the teams Intake process and work with service owners to enable designs based on process automation requirements. The individual will have responsibilities to design, demo, test, document, and deploy automation releases needed to support the global IT organization. The role will also require strong technical knowledge of the ServiceNow CMDB, workflow flow designer, advanced discovery, orchestration and other ServiceNow modules as part of their daily responsibilities. This is a leadership position that also owns the responsibility of establishing the Enterprise Automation processes and standards. In addition to ServiceNow, the role will be required to understand how to automate using other tools and platforms like Puppet, Chef, RPA tools, DevOps tools and multiple programming languages. This leader will report to the Global Sr. Director of ESM.


Position Responsibilities



Key Responsibilities:
  • Team Lead and developer with proven automation experience
  • Governance of Enterprise Automation processes, standards and execution
  • Partner with Infrastructure, development, DevOps and Operations teams across the Client Globally
  • Set expectations on how a process should be automated, monitored, managed and measured for consistency across process areas
  • Product and process ownership for the CMDB
  • Design and implement build, deployment, and configuration management
  • Test implemented designs and automation workflows
  • Build, script and test automation tools
  • Handle code deployments in all environments
  • Monitor metrics and develop ways to improve automation
  • Manage and assess automation value that is realized
  • Shift Left reviews with service and process owners to identify opportunities to leverage automation
  • Provide technical guidance and educate team members and coworkers on development and operations
  • Brainstorm for new ideas and ways to improvement development and automation delivery
  • Consult with peers for feedback during testing stages
  • Build, maintain, and monitor configuration standards
  • Maintain day-to-day management and administration of assigned projects
  • Manage CI, CD and tools required to provide automation
  • Manage ServiceNow process standards for workflows, discovery, advanced discovery, service mapping and service orchestration
  • Document and design various processes; update existing processes
  • Improve infrastructure development and application development
  • Maintain execution knowledge for common scripting languages, common development code bases and industry standard automation tool sets

Minimum Qualifications


Minimum Qualifications:
  • 7+ years of scripting and development code writing
  • 7+ years working in a large enterprise environment
  • 5+ years working with ServiceNow CMDB
  • 5+ years working with Agile development methodologies
  • ITIL Foundations Certification
  • 5+ years automating datacenters, cloud environments, business processes and workflows
  • 5+ years working with DevOps tools and IT systems automation tools
  • 5+ years of experience with process analysis and process design

Preferred Qualifications


Preferred Qualifications:
  • Experience with ServiceNow Development
  • Experience with ServiceNow CMDB, Discovery, Event Management, Advanced Mapping, Orchestration and Workflows
  • ServiceNow admin/developer certification highly desired
  • ServiceNow Integration Hub Experience highly desired
  • Experience with Microsoft SCCM, Alert management, event management and other IT management and automation applications
  • Experience with using scripting languages, process automation tools and development languages to deliver highly automated business processes
  • Experience with Java, Angular J, Shell Scripts, Python, VB Script, Power Shell, Batch Scripting, .Net, Perl, Ruby, HTML, etc…
  • Experience working with Windows, Linux/Unix, Desktops, Databases and other infrastructure operating systems


Professional Skills


Professional Skills:
  • Superior attention to detail with excellent written and verbal communication skills.
  • Must subscribe to the Servant Leader ideology
  • Strong consultative, analytical, problem defining and problem solving skills
  • Comfortable working with and presenting information to all levels of an organization including C-Level executives
  • Ability to gather and understand requirements for outcome based planning
  • Must be able to perform data analysis and report on key insights found
  • Ability to simplify complex information into understandable presentations
  • Excellent interpersonal/communication and presentation skills
  • Ability to work independently with limited supervision
  • Exceptional customer service skills
  • Strong organizational change management skills
  • Ability to build high performing teams

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.


  HUNTER Technical Resources Celebrates its 20thAnniversary ATLANTA, GA HUNTER Technical Resources LLC is proud to announce its 20th anniversary as a leading IT staffing and project solutions provider. The company has blossomed from the original dreams of its Georgia Tech founders, growing from a regional company into a national resource for recruiting… Read more »


IT Staffing

HUNTER Expands Professional Services Offerings with Addition of Patti Dismukes LEADER IN IT RECRUITING TO GROW PROFESSIONAL SERVICES PARTNERSHIP   ATLANTA, GA September 2016 Atlanta-based HUNTER Technical Resources, a leading provider of IT recruiting and staffing services, announces the hiring of Patti Dismukes as Vice President of Professional Services. Patti will grow HUNTER s Professional… Read more »


Recruiter Quote

What should you expect from your partnership with a recruiter?   CONTACTS – Recruiters are immersed in the hiring process day-in and day-out. They have cultivated relationships with numerous Hiring Managers at major companies and their sole purpose is to match the right candidate with the right role. Partnering with a recruiter makes sure your… Read more »


IT Staffing and Recruiting

When it s time to navigate a job search choose to partner with an EXPERT! A recruiter or headhunter is someone who spends their days and nights searching for quality candidates in order to create a pipeline of individuals skilled and ready to step in to their next role. As experts at building relationships, recruiters create… Read more »


New headquarters for IT staffing & recruiting firm

ATLANTA, GA December 15, 2015 Atlanta-based HUNTER Technical Resources, LLC (HUNTER) a leading provider of IT recruiting and staffing services, announces its Atlanta headquarters relocation and expansion. HUNTER s headquarters will move to Glenridge Highlands One, a class A office space located along the bustling GA 400 corridor inside of I-285. The new address… Read more »


Leader in IT recruiting to help companies meet staffing needs with top talent. ATLANTA, GA September 30, 2015 Atlanta-based HUNTER Technical Resources, a leading provider of IT recruiting and staffing services, announces its expansion into Dallas/Ft. Worth with a regional office to serve the region s growing IT industry. This expansion strategically positions HUNTER to… Read more »


Atlanta, GA September 16, 2015 – Clint Bailey, Managing Partner of HUNTER Technical Resources, LLC (HUNTER), a leading provider of IT recruiting and staffing services, was honored on September 12, when TiE Atlanta announced the rankings of the 2015 TiE Atlanta Top Entrepreneurs at the TiECON Southeast Conference in Atlanta. This recognition honors company… Read more »


ATLANTA, GA April 14, 2015 Atlanta-based HUNTER Technical Resources, a leading provider of IT recruiting and staffing services, announces its expansion into Austin with the opening of a regional office to serve the area s growing IT industry. This expansion strategically positions HUNTER to better serve new and existing clients throughout Texas and the Southwestern… Read more »


ATLANTA, GA December 1, 2014 Atlanta-based HUNTER Technical Resources, a leading provider of IT recruiting and staffing services, has announced the expansion of their regional office located in Denver, CO. In response to continued strength in the information technology job market, HUNTER is growing their U.S. footprint to better serve their existing Denver, West… Read more »