Desktop Support Technician

Dallas, TX 75219

Posted: 11/15/2018 Employment Type: Direct Hire Industry: Help Desk, Technical Support Job Number: 51584

ESSENTIAL DUTIES & RESPONSIBILITIES: 
  •   Provide Desk-side support of end user issues, such as:
    • New user and equipment deployment
    • Internal application troubleshooting
    • Ticket management
    • Proactive documentation of technical procedures
  • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.
  • Must be able to work significant overtime while travelling up to 20% of time
  • Other duties may be assigned
 
EDUCATION & EXPERIENCE:
  • High School degree required; Associates or Bachelor’ s degree in IT preferred
  • 2+ years of Enterprise Desktop Support experience
  • A+ and Network+ preferred
  • Proficiency in Windows 7, Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
  • Experience with A/V systems, mixers, etc.
  • Experience with desktop imaging practices
  • Experience with Dell KACE desired, but not required
  
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