HUNTER Technical Resources
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ESSENTIAL DUTIES & RESPONSIBILITIES:
EDUCATION & EXPERIENCE:
Desktop Support Technician
3500 Maple Avenue Dallas, TX 75219
Posted: 11/15/2018
2018-11-15
2019-03-22
Employment Type:
Direct Hire
Industry: Help Desk, Technical Support
Job Number: 51584
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide Desk-side support of end user issues, such as:
-
- New user and equipment deployment
- Internal application troubleshooting
- Ticket management
- Proactive documentation of technical procedures
- Maintain printer fleet needs
- Ensure a timely response to ticketing needs
- Ensure proper notes and documentation of all assigned tasks
- Cross train with other technicians. Must be able to work in a team-player environment.
- Must be able to work significant overtime while travelling up to 20% of time
- Other duties may be assigned
EDUCATION & EXPERIENCE:
- High School degree required; Associates or Bachelor’ s degree in IT preferred
- 2+ years of Enterprise Desktop Support experience
- A+ and Network+ preferred
- Proficiency in Windows 7, Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
- Experience with A/V systems, mixers, etc.
- Experience with desktop imaging practices
- Experience with Dell KACE desired, but not required