Desktop Support Lead
4501 North Point Pkwy, Alpharetta, GA 30022 Alpharetta, GA 30022
Manages Technical Support team and the activities associated with the identification, prioritization, and resolution of reported problems. Plans, prioritizes, and schedules edge of network and messaging support activities to ensure continuity of service. Ensures that edge of network and messaging support team members use and maintain problem management databases or other software so that activities and performance can be monitored. Analyzes requests to identify recurring user problems, recommends solutions, and identifies areas where service can be improved. Develops problem solving guidelines, checklists, or other materials to assist team to respond to user problems that are recurring or routine.