Customer Data Analyst

Duluth, GA 30071

Posted: 02/16/2021 Employment Type: Contract Category: Other Area(s) Job Number: 55021

Job Description

Legacy Data Analyst 
  • Sets up new bill to customers within customer master in JDE
  • Sets up new ship to customers within address book in JDE
  • Sets up bill to/ship to customers in legacy systems, including Radius, AS400, Microsoft AX, Corp 986, etc. 
  • Manage customer portal inbox and Salesforce inbox
  • Work within the internal CRM system (salesforce.com) to update process documentation 
  • Process requests to update AP contact data
  • Review Dunning letter failures and update contact data where necessary, report on the progress of these updates
  • Update invoicing data in legacy systems
  • Identify areas for improvement and automation
  • Must possess the ability to work in multiple computer systems
  • Analyzes requests to determine plant needs for customer setup
  • Make customer name and address changes in systems
  • Work with customer service to determine set up needs
  • Maintain the customer information within the framework of the policy
  • Work with team on major projects including setting up new ship to and bill to locations and updating data fields
  • Document standard business processes

 
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