Customer Account Manager

Cleveland, OH 44104

Posted: 10/05/2018 Employment Type: Direct Hire Industry: Sales, Telecom Engineer Job Number: 51168

One of the country’ s most respected Cloud Services companies, is seeking customer oriented applicants to add to its cutting edge Cloud Services Sales Team. The team is responsible for selling cloud based services including Cloud Communication (SIP, Hosted and Unified Communications), Cloud Connectivity (DIA, MPLS and Integrated Access) and Cloud Computing (Storage, Security and Computing) to existing and potential business customers.


Major Responsibilities:

  • Selling the company’ s products and services
  • Work with existing base of customer to grow and retain the base
  • Quickly learn and work in multiple customer billing, tracking and CRM systems
  • Achieving and exceeding monthly sales/renewal quotas as set by management
  • Adhering to sales guidelines as communicated
  • Documenting all initial and ongoing customer contacts as required
  • Quickly learning about and adapting to new products and services
  • Upholding the highest levels of integrity and customer service
  • Carrying out other responsibilities as assigned


Key Skills/Experience:

  • 3-5 years of sales experience in an inside or outside capacity
  • Ability to work independently and think strategically regarding customer account retention and development
  • Experience in a quota-based sales environment
  • Experience with a technical service offering preferred, ideally with telecommunications technology background
  • Ability to multi-task, prioritize and manage time effectively


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