Client Tech Support Rep III

Beaverton, OR 97008

Posted: 10/25/2018 Employment Type: Contract Industry: Project Manager, Technical Support Job Number: 51392
Description:
The position will have a wide variety of responsibilities throughout the course of the project making a willingness to do whatever it takes a must. The ideal candidate has a strong customer service background, excellent verbal and written communication skills, desire and capability to troubleshoot issues and is extremely well organized. Knowledge of EFT Industry experience a must. 

Responsibilities: 
•     Primary contact responsible for proactive communication related to the project for clients and business partners 
•     Ensures client understanding of outgoing communications related to the project 
•     Provides timely and accurate responses to a wide range of questions and concerns 
•     Provides daily client support as necessary during the course of the project 
•     Responsible for client problem resolution following defined processes 
•     Ability to gather appropriate information from the client or via applicable tools 
•     Proactively solicits input from other departments and account processors as necessary to ensure timely problem resolution 
•     Ability to track status of outstanding customer deliverables and follow up accordingly 
•     Responsible for initiating and leading internal and external meetings as necessary for a variety of reasons throughout the course of the project 
•     Assists in development of materials necessary to support the project including documentation/procedures and educational materials 
•     Participates in continuous process improvement discussions as a means to advocate for the client experience, improve overall service and quality, and deliver training as needed 

Required Qualifications: 
High school diploma required, bachelor’ s degree strongly preferred 
•     Banking or call center experience a plus 
•     Demonstrated experience supporting customers in a fast-paced environment 

Additional Skills/Knowledge: 
•     Strong organizational and prioritization skills to manage multiple projects and internal/external clients in a fast-paced environment 
•     Demonstrated experience making decisions and solving problems complex in nature and for which there may be no precedent 
•     Ability to work independently as well as perform as a strong team player 
•     Excellent written and verbal communication skills 
•     Ability to adapt to a changing environment 
•     Proficient in Microsoft Excel and Word 
•     Ability to travel (less than 10%) and work extended hours as needed
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