Client Tech Support Engineer III

Parsippany, NJ 07054

Posted: 03/08/2019 Employment Type: Contract Category: Other Area(s) Job Number: 52283
Client Tech Support Engineer III- under Shabeeh Rizvi
FISVJP00017320
Location:
Parsippany, NJ
Duration: 6 month contract
PR: $56/hr W2
*3 max subs/supplier 

Summary:

The Production Software Engineer will work on resolving production incidents for our client. Responsibilities include troubleshooting, root cause analysis, communication with client via email and on the phone, raising the defects where necessary. To achieve the goal candidate will need to communicate with technical personnel on client side and business analysts. The hub is built on a 100% Java EE platform supplemented with extensive frameworks, backed by Oracle database. The Production Software Engineer must be capable of analyzing complex logic flows in a fast-paced environment. This role liaises with project managers, lead developers, and business analysts. Client communication via email and over the phone will be required. 

• Analyze production incidents without direct access to production system 
• Discuss technical issues with business analysts in business terms 
• Troubleshoot Java code, identify potential multithreading issues 
• Proficient with J2EE platform, understand the concept, be able to quickly locate and process missing information 
• Familiar with UNIX-based system, feel comfortable in Linux 
• Build and optimize SQL queries in order to run on large databases efficiently 
• Know or be willing to quickly learn Oracle database internals with the goal to analyze performance-related issues on the database side 
• Participate in application performance testing and troubleshooting across whole software and hardware stack 
• Recreate problem locally and able to debug the code to identify underlying defects 
• Able to perform technical evaluation of the defects 
• Understand the impact of changes across the application 
• Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively 
• Discusses aspects of the design with architects, team leads and business analysts to check understanding and raise concerns 

Qualifications: 
• Working knowledge of XML and related technologies such as XSLD and XPath 
• Experience in developing Java EE applications on WebLogic or WebSphere 
• Background in relational databases and experience with applications that utilize relational databases 
• Knowledge or Oracle RDBMS specifics is large plus 
• Good understanding of SQL 
• Must be detail-oriented, extremely organized, and will have good writing and communication skills to establish relationships and work with all levels internally and externally 
• Demonstrated record developing successful applications that are highly integrated and reliable 
• Ability to operate effectively, and with a sense of possibility, in a fast-paced, deadline-driven environment 
• Knowledge of the Financial, Banking sector, specifically Payments Systems highly preferred 

Preferred Skills, Experience, and Education:
Minimum 3 years of real-world professional experience in server-side Java development including the Java EE technologies (JDBC, EJB, and JMS) 
BA, BS or MS degree 

Travel required: 
Available to travel worldwide. 
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