Call Routing Infrastructure Consultant

Plano, TX 75024

Posted: 08/21/2018 Employment Type: Contract Industry: Architect Job Number: 50980

6 Month+ Contract

As a Call Routing Infrastructure (CRI) Consultant, you will architect, design, and develop call routing solutions. You will engineer solutions which will enable our vehicles to communicate to the cloud. The features you build will power driving experiences across the world.

  • Work with Product Owners to understand business, functional and non-functional requirements for Call Routing
  • Architect, design and develop call routing solutions
  • Setup voice and connectivity across various platforms from different partners
  • Help define technical requirements for in-house and partner systems
  • Engage with and drive supplier teams to complete implementation
  • Work with software services development teams to integrate call routing solutions with overall systems
  • Help design test cases and perform validation
  • Troubleshoot issues and perform root cause analysis


  5+ years of experience in the design, development and deployment of Contact Center, call routing solutions
  • In-depth knowledge of installing, troubleshooting and maintaining Cisco Unified Communications Systems, CUBE, CICM, UCCE, and UCCX
  • Deep expertise in protocols such as SIP, ISDN, PRI, and H.323
  • Complete understanding of SIP headers, manipulation and transmission
  • Ability to design and test VPN and MPLS connections and interfaces with PSTN
  • Solid understanding of voice and data networks
  • Ability to articulate call flows and efficient failover strategies conducive for high availability for critical services
  • Experience with Mobile wireless carrier systems (IP and voice gateways) is a plus
  • Software Development experience in any of the public cloud solutions (AWS, Azure, GCP, etc.) is a plus
  • We think the knowledge acquired  earning an BS in Computer Science, Engineering, Mathematics, or a related field  would be of great value in this position, but if you' re smart and have the experience that backs up your abilities, for us, talent trumps degree every time
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