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Customer Relationship Manager - Specialist
The Customer Relationship Manager (CRM) Specialist will be responsible for spearheading marketing campaigns through CRM technology to grow the customer base and build positive relationships.
Responsibilities:
CRM Specialist - HubSpot
Atlanta, GA 30342
Posted: 02/24/2021
2021-02-24
2021-05-11
Employment Type:
Direct Hire
Category: Marketing
Job Number: 55061
Job Description
Customer Relationship Manager - Specialist
The Customer Relationship Manager (CRM) Specialist will be responsible for spearheading marketing campaigns through CRM technology to grow the customer base and build positive relationships.
Responsibilities:
- Manage efficient and timely deployment of sales and marketing campaigns
- Track and report on the effectiveness of campaigns; set and monitor company approved KPI’ s
- Develop, execute and optimize customer lifecycle strategies to maximize activation and retention
- Liaise with key stakeholders
- Design and implement user adoption and utilization strategy
- Populate weekly, monthly and/or ad-hoc reports
- Provide critical end user training and documentation
- Collect and share competitive industry trends and new technologies within the CRM space
- Extensive CRM knowledge and utilization experience
- Outstanding problem solving and analytical skills
- Ability to prioritize and manage multiple projects at once
- Excellent communication, interpersonal and presentation skills
- A minimum of 3 years’ experience in sales and/or marketing
- Proficient in all Microsoft applications
- Team player with the ability to collaborate
- Maintain a curious and positive attitude with a focus on customer satisfaction
- A bachelor’ s degree in a marketing or business-related field is preferred