Business Analyst (ServiceNow)
910 Louisiana Street , 1350 Rene-Levesque Blvd., W., 1 Houston, TX 77002
We require a Business Analyst to support following job scope: - Standardize Supportability & Transition Management process and review the assurance activities to work with New ways of working per ServiceNow PPM module and automate the manual activities. - Standardize Landscape Assessment Template process and onboard to central tool where opportunity to automate the data input and Risks as output.
Process Analysis and process improvement
Requirement gathering and analysis
Create functional documentation and workflows
Ability to identify risks and issues and work with project manager to create mitigation plan
Supportability and transition management experience