User Support Specialist
2728 N. Harwood Street Dallas, TX 75201 | Direct Hire
USER SUPPORT SPECIALIST - DALLAS, TX
- Deliver effective phone end-user training and technical support for information technology systems utilized by the Firm, to include desktop software applications, computers, peripheral devices, and phones.
- Conduct phone, desk-side training (on occasion) and support for attorneys, paralegals, secretaries and support staff. Assist team members with support, work continuously to improve processes and responses, and document detailed resolutions into a database.
- Prior experience in a professional services environment is required.
- Prior law firm experience is a plus.
- Qualified candidates must have in-depth experience manipulating, revising, and repairing MS Word documents.
- Demonstrated proficiency in Microsoft Office, Document Management Systems, Comparison Tools and Template Packages is desirable.