Technical Production Control II

Sioux Falls, SD 57106 | Contract

Post Date: 03/19/2018 Job ID: 49004 Industry: Help Desk

Technical Production Control II

Location: Sioux Falls, SD



Responsibilities: 

- Analyze, resolve, and provide technical resources to operations staff in defining and resolving operational problems within a variety of applications 

- Under general direction, researches and resolves client problems and needs for Precision outsourced clients 

- Lead application version upgrades for Precision core, file transfer management tools and other operations related applications 

- Documents problems and corrective procedures 

- Simulates or recreates client problems to resolve user operating difficulties 

- Serve as information resource and liaison to other segments; participate from strategic, operational, technical and functional perspectives 

- Ability to recommend and implement process improvements 

- Assist in scope and design, as well as maintaining an extensive and in-depth understanding of the product to assist in support, training, and identifying future enhancements 

- Communicates client suggestions for enhancements and insures proper handling and follow-up 

- Attends on-going training to achieve level of technical skill needed to solve more complex problems. 

- Usually the second point of contact through telephone support 



Required Qualifications: Education: Degree in Data Processing, Computer Science, Management Information Systems, Finance, Accounting or Business is preferred 

Job Related Experience: Minimum one to three years work-related experience. Banking background and familiarity/experience with banking operations is advantageous. Previous customer service experience preferred. 

Functional Area Skills/Knowledge: 

- Demonstrated ability to handle issues that arise with minimal oversight or guidelines 

- Must be able to work under pressure 

- Proven to be results-oriented with superb organizational, multi-tasking, and time management skills 

- Ability to set priorities and maintain multiple projects at a time 

- Excellent written, verbal and interpersonal communication skills and able to interact with individuals in all levels of an organization 

- Detailed-oriented with strong analytical, trouble-shooting, prioritization, and follow-up skills 

- Proven to be motivated and a self-starter with demonstrated ability to work efficiently and productively 

- Must be able to make decisions and resolve problems using experience and professional judgment 

- Must be accurate, reliable, and be team and customer oriented 

- Must have a strong sense of accountability and ownership 
 
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