Service Support Engineer

Seattle, WA 98104 | Contract

Post Date: 05/10/2018 Job ID: 49669 Industry: Help Desk

Service Support Engineer


To assist with the delivery of the IT Services to the business

  • To respond to and log IT Requests via phone, e-mail and face to face visits using the Managed Service Desk Tool.
  • To respond to and resolve IT Requests within the designated service level agreements, to ensure complete and timely resolution.
  • To assign any IT Requests to the IS/IT escalation teams as required.
  • To assess technical faults and deliver 1st/2nd line fixes, ensuring receive a quick response to their issues.
  • To be responsible for issuing all required IT kit ensuring they have all the IT equipment and capability they require to fully carry out their role.

  • Mandatory - Technical knowledge of PC\MAC and hardware and software.
  • Desirable  – HNC or above in IT related qualification.
  • Desirable – ITIL Foundation, Microsoft/Apple Certification, Customer Service Qualification.
  • Previous experience of supporting users in a corporate Active Directory & VPN structured environment.
  • Previous experience of Desktop OS and Application support.
  • Service Delivery background and experience, using a managed service desk tool.

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