Service Manager - Network

Sandy Springs, GA 30328

Posted: 05/15/2019 Employment Type: Direct Hire Category: Network Administrator Job Number: 52674

Network Service Manager

Job Deliverables
  • Organizing & steering of the managed service provider, based on SLAs and KPIs
  • Provide ongoing infrastructure support, including weekends and holidays as needed, to ensure maximum availability of relevant infrastructure and interfaces. Implement and maintain mechanisms for monitoring systems availability.
  • Ensure that infrastructure incidents are resolved within defined timelines.
  • Track system incidents and generate problem reports as needed. Ensure that problems have root causes to avoid future incidents.
  • Ensure that vulnerabilities identified are remediated in alignment with defined timeline.
  • Define, create and setup a standardized reporting based on SLAs and KPIs for the whole Network managed service
  • Evaluate and recommend appropriate hardware and software
  • Review, analyze and recommend budget needs, based on upcoming projects, changes in hardware or changed architectural specifications and/or demands from our customers
  • Develop and execute project plans to deliver projects on time, in budget, and in compliance with company  standards. Work with business partners to assure clarity of scope and completeness of requirements. Track project milestones and critical path and escalate when required. Ensure targeted and timely communication with all project stakeholders.
  • Provide support and consulting for shared service customers in complex network projects focusing on system architecture and IT operations requirements
  • Initiate, support and control evaluation projects to implement new technologies, architectures and solutions in the network infrastructure and ensure their enablement for standard operations. 
  • Define new IT infrastructure operation standards and methods for network infrastructures.
  • Develop operations processes for complex network architectures.
  • Lead the implementation and build of high sophisticated IT infrastructures.
  • Create project structures, define work packages in detail, develop, coordinate and control timelines, milestones, budget plans throughout the entire project lifecycle.
  • Ensure the project goals and targets are reached in time and in budget.
  • Coordinate and control the build of complex network infrastructures in the different sites including all interfaces.
  • Collaborate with external contractors, create and maintain all related documentation, prepare and run the quality gate sessions.


Bachelor’ s Degree (accredited school) or equivalent work experience with emphasis in:  Computer/Information Science, Information Technology,  Management Information System (MIS)

  • ITIL v3 certification
  • Project Management PMP 
  • CISCO Certification 
  • Scrum Master Certification (Preferred)
  • Six Sigma (nice to have)

Knowledge, Skills & Abilities
  • Must have 5 + years (total) of experience in the following:
    • Strong working knowledge of IT infrastructure
    • 3-Tiered Architecture
    • Network (TCP/IP, Firewall concepts)
    • Cloud concepts (AWS, Azure)
  • 5+ years of experience in the following:
    • Administration Knowledge of administrative procedures, process/project development, and system procedures.
    • Network and Firewall Operation, based on ITIL Framework
    • Business - General Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.
    • Finance Knowledge and understanding of the implications of key financial indicators and controls and assessing impact of financial information.
    • Purchasing Knowledge of acquisition techniques that minimize costs for products or services
    • Quality Assurance Knowledge of accounting standards, statistical analysis, precision measurement, and process capability.
  • 2+ years of experience in a DevOps organization working with DevOps engineers managing infrastructure as code and configuration management

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