Service Desk Technician

Richardson, TX 75081 | Contract To Hire

Post Date: 12/01/2017 Job ID: 47905 Industry: Help Desk


Service Desk Technicians coordinate, diagnose, and troubleshoot incoming employee calls for a variety of clients. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.

  • Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction
  • Provide case status updates to management and end-users
  • Support and maintain effective relationships with users
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
  • Responsible for advising and assisting users in solving various support needs

  • Focus on providing exceptional customer service
  • Great communication skills
  • Strong technical aptitude
  • Understanding of Citrix, Networking, VOIP, Active Directory, and Exchange

Required Qualifications
  • 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
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