Sales Automation Manager

CALHOUN, GA 30701 | Scout

Post Date: 08/01/2018 Job ID: 50711 Industry: Salesforce Administrator

Qualifications
  • Bachelor' s Degree from an internationally accredited institution in Business, Marketing, Engineering, Information Systems, or other relevant field
  • Have 4+ years of experience implementing, operating, maintaining, or using Salesforce.com with hands on administrative, configuration, and process management experience
  • Must be a Certified Salesforce Advanced Certification is an absolute requirement
  • Understanding of Salesforce.com Architecture with Sales and Service Cloud
  • Previous experience with Business to Business (B2B) sales model
  • Demonstrates intermediate to advanced proficiency levels in Business Writing
  • Possess a skills set that includes command of working independently, setting priorities, handling multiple tasks with concentration, speed, and accuracy to meet deadlines
  • Ability to exercise good judgement, problem solving, and resourcefulness
  • Excellent oral, written, presentation, and interpersonal communication skills to effectively interact with Account Executives and Senior Leadership
  • Exceptional organizational skills
  • Leadership skills that drive/motivate Sales Account Executives without having direct supervisory responsibility
  • Ability to travel up to 30%

Responsibilities

As our Sales Automation Manager you would help our Commercial Sales Operations team to maximize efficiency, innovation, and adoption on the features and synergies of our CRM (Salesforce.com) and e-Commerce (Hybris).

 

Core Functions:
  • Business leader of numerous projects using sound practices to ensure the quality delivery of the product roadmap in a recurring release cadence
  • Subject Matter Expert (SME) of CRM experience and e-Commerce platforms (process flow, UI/UX)
  • Deliver high quality business solutions and enhancements
  • Own the daily operations of Salesforce.com including, but not limited to: Initial user setup, report creation, account/project assignment, layout/list view changes, workflows while interfacing with business leaders
  • Front Line point of contact for sales support, troubleshooting, research, and resolution of issues
  • Work closely with sales and operations to ensure the CRM effectively meets the needs of sales, sales management, and business development in each segment
  • Analyze and prioritize enhancement requests and make appropriate changes and/or escalate to Center of Excellence (COE) when necessary
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