Level 3/4 Support Analyst

Atlanta, GA 30339 | Direct Hire

Post Date: 07/19/2018 Job ID: 50636 Industry: Technical Support

  Level 3/4 support analyst

•     Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
•     Demonstrated capability for logical and consistent problem solving with emphasis on resolution of complex technical problems using root cause and other problem analysis techniques
•     Intentional, assertive, diplomatic, and persistent, with a strong desire to see things through to completion
•     Strong customer focus and orientation
•     Strong time management and coordination skills.
•     Strong analytical skills
•     Self-motivated, detail-oriented and organized with the ability to prioritize work load and to perform in a high-pressure environment
•     Team-oriented
•     Must be open to working occasional weekends and after-hours, if required
•     5 years advanced third level support experience for applications, infrastructure or service desk.
•     5 years of experience with Incident and Problem Service Management.
•     5+ years of experience in supporting PostgreSQL databases
•     Experience with administration, installation & configuration, development, version upgrades, data migration, backup and recovery, replication, disaster recovery, performance monitoring & tuning, index optimization, shell scripts, database development, writing stored procedures & triggers. 
•     Perform a variety of PostgreSQL tasks related to problem resolution and monitoring, administration, availability, performance and security
•     Experience in web applications using Java/J2EE
•     Experience maintaining, patching, and upgrading of servers 
•     Experience developing, updating and tuning SQL queries
•     Exposure to Windows 7/10 
•     Exposure to ITIL and ITSM tools such as ServiceNow is preferred
•     BS in engineering or computer sciences degree or equivalent experience

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