IT Systems Support Analyst

Atlanta, GA 30350 | Contract To Hire

Post Date: 02/05/2018 Job ID: 48472 Industry: Help Desk

IT Systems Support Analyst


Responsible for the installation, testing, training and maintenance of Radiology PACS, Scheduling, Document Imaging Systems, and STAR Radiology.   Responsible for creating a filmless environment and integrating imaging equipment with PACS. Provides ongoing support to users at multiple sites.
  1. Primary responsibility for systems related to PACS and Radiology Scheduling.  Additionally responsible for the installation, testing, training and maintenance of Radiology Systems including ImageFreeway, eFilm, PACSScan, MimVista, TeraRecon, and PowerShare.
  2. Provides backup support for additional radiology systems as needed.  Includes PowerScribe360, STAR Radiology, and NMIS.
  3. Assists with overall systems, downtime, network, space, and integration planning for Scheduling, PACS, film library functions, and all other Radiology systems.  Supports upgrades on these systems.
  4. Plans, manages, and implements projects to improve Radiology operations.
  5. Works closely with the radiologists to keep them informed on system issues and status.  Provide timely response to radiologist support requests and communicates issues in a timely manner to Radiology management.
  6. Provides timely support and response to Radiology staff for systems support requests.
  7. Assists as a liaison to physician practices to support special projects as needed.
  8. Assists, reprioritizes and makes self available to provide support during systems downtime.  Follows systems downtime and recovery policies.
  9. Maintains confidentiality on all systems; completes system security updates as required and enforces HIPAA compliance.
  10. Provides on-call support for radiology systems 365 days per year in rotation with other Radiology systems resources.
  11. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Manager.
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