Client Tech Support Rep II

Sioux Falls, SD 57106 | Contract

Post Date: 05/16/2018 Job ID: 49782 Industry: Technical Support

Description:

In this position you will work in a team oriented and fast paced work environment. You will join a talented team of client servicing experts as part of the Precision Help Desk technical support group. This role is a key, client facing position where you problem solve client issues and questions. It requires hands on use of our own product and excellent customer service skills. You will interact with clients at varying levels of the organization 

Basic Qualifications for consideration: 
  • High School Diploma 
  • Strong communication skills including ability to facilitate “ data gathering” questions and record responses to assist with trouble shooting issues 
  • Ability to remain calm under heavy call volume. 


Preferred skills/experiences/education: 
  • Prior customer service or financial institution operational experience 
  • Basic connectivity and networking experience
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