Application Support Engineer

Austin, TX 78746

Posted: 08/10/2018 Employment Type: Contract Industry: Application Support Job Number: 50820

Application Support Engineer

 

Essential Job Responsibilities: 
• Effectively manage multiple projects across multiple phases by owning the inputs and managing deliverables. 
• Clearly articulate customer needs to the teams to enable collaborative problem solving. 
• Work closely with other departments to develop, deploy, and maintain tools and products that improve our ability to meet customer needs. 
• Articulate how our customers use our software and the implications of the variables that can be manipulated. 
• Think through the implications of changes to data and articulate those implications to the project team. 
• Work with the project team to analyze the options and variables available with a data set so effective choices can be made and risk can be mitigated. 
• Competently process all industry standard data sets and identify the unique attributes of each type. 
• Accurately predict and quote the time it will take to complete a task based on assumptions you help identify. 
• Define User Acceptance tests to ensure the product meets the project goals 
• Identify the root causes on issues and clearly articulate the cause, the scope of the risk, and ways to mitigate the risk moving forward. 
• Understand and articulate the impact and interaction of other tools on the options available to our customers. 
• Comprehensively document and effectively train on best practices as solutions are implemented. 
• Navigate the hosted server/infrastructure environment so you are able to quickly locate and identify data or resources required to move a project forward. 
• Understand how our product is used by our customers and apply that knowledge to help find solutions to customer needs. 
• Completes required operating records such as time allocation reports, support tickets, etc. 
• Performs other duties as required 
 

Required Qualifications: 
Education: 
• Associates degree in technology or equivalent experience required 

Job Related Experience: 
• Minimum of 2 years of work-related experience with Print and Document composition 
• Strong foundational knowledge of AFP, PDF, XML, and other output formats 
• Experience with full document lifecycle management (from data extraction to document composition) 
• Demonstrated ability to explain complex systems in a manner that allows options to be understood and helps to facilitate decision making. 
• Experience with WinBatch or other programming language. 


Preferred Qualifications: 
• BA/BS preferred
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