*Sr. Systems Engineer

Rancho Cordova, CA 95655 | Contract

Post Date: 03/26/2018 Job ID: 49158 Industry: Systems Engineer

Job Posting/Req Details:

Summary:  Provides technical support for solution delivery including: analysis, design, evaluation, configuration, installation, documentation, testing, training, and general support across the functional areas of the solution offerings. Occasionally provides presales activities and proposal development support for the group.  Acts as a technical advocate for internal and external customers; ensuring timely responses to requests, issues, and concerns as it relates to project activities, sales, and/or marketing support.  Understands and fully comprehends the features and benefits of our primary products and customer requirements.

Essential Duties and Responsibilities:

65%   Perform as a member of a team of engineers for the design, evaluation, configuration, installation, testing, and support for technology, database, software, hardware and related services for our offering Biometrics IT solution technology & product.  Provides technical support to other engineers or project managers to ensure uptime for mission critical law enforcement systems.  Physically installs hardware & software for customer projects and marketing trade shows.

10%   Ability to analyze, diagnose, and solve complex technical systems issues related to our offering Biometrics IT solution technology & product

5%     Provide technical support to sales for RFI/RFP/RFB technical responses, including the staging of benchmark/test systems, and identification of software issues.

5%     Provide input on the implementation of software and make concise recommendations to project managers, project staff and sales managers on technology factors for projects or project pursuits.

5%     Assist other engineers, project managers, project staff, and sales staff in defining customer technical requirements and specifications for system/product design.

5%     Works closely with development and the delivery team to ensure the product solution addresses current customer requirements and expectations.

5%     Documents procedures, policies, proposals, specifications, implementations for project and sales staff to review.

  • Must have minimum 8 years of  IT solution engineering experience to include:
    • Installation of software packaging received from development teams
    • Configuration of hardware environments
    • Configuration of OS and application software
  • Administration skills for Linux and Windows operating systems is a must have
  • Oracle and/or MSSQL experience required
  • Working knowledge of relational database concepts
  • Familiar with NAS/SAN storage solutions
  • Must be able to effectively analyze and troubleshoot complex problems using logic and methodical reasoning
  • Must be able to work under tight deadlines, and mission critical uptime requirements.
  • Software/Hardware Skills: Experience with scripting (shell; BASH, PERL, etc) a plus
  • Experience with SQL/PL SQL is a highly preferred
  • Excellent communication skills; fluent in English; ability to clearly and concisely explain complex situations to customers and project staff
  • Must be willing and available to be on-call in a scheduled rotation, with extended hours potentially necessary for serious problem resolution.
  • BS -Computer Science preferred
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