Technical Support Representative - Tier 1

Alpharetta, GA | Contract To Hire

Post Date: 11/23/2016 Job ID: 42612 Industry: Technical Support

Technical Support - Tier 1
 

Description

Our Tier 1 Support Representative will be an independent self-starter with outstanding customer service and communication skills, both on the telephone and via email.  


ESSENTIAL DUTIES AND RESPONSIBILITIES:
 * Analyze and resolve complex support issues with customers via telephone, email, chat, and remote assistance.  

 * Take ownership of the issue to resolution.

 * Provide appropriate documentation.

 * Provide quick response to issues, and maintain a high level of professional service to the customer.
 

Qualifications

Education and/or Experience:
 

 * 2-year college degree in a related field preferred.

 * CompTIA Net+ or related certifications a plus.

 * 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.

 * 2 years of experience in troubleshooting network environments.  TCP/IP, LAN, DNS, Client/Server configuration, user permissions.

 * 1-2 years of experience supporting Windows versions:  XP, Vista, 7, 8, Server 2008 & Server 2012

 * 1-2 years of experience troubleshooting MS SQL.

 * Knowledge of medical and/or dental terminology a plus.

 * Experience troubleshooting MySQL   preferred

 * Basic knowledge of cloud computing concepts preferred

 * Experience supporting applications on Linux/Unix-based systems preferred

 * Bilingual (French) desired

 
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