Service Desk Technician

Richardson, TX | Contract To Hire

Post Date: 12/01/2017 Job ID: 47905 Industry: Help Desk

Overview

Service Desk Technicians coordinate, diagnose, and troubleshoot incoming employee calls for a variety of clients. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.

Responsibilities
  • Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction
  • Provide case status updates to management and end-users
  • Support and maintain effective relationships with users
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
  • Responsible for advising and assisting users in solving various support needs

Competencies
  • Focus on providing exceptional customer service
  • Great communication skills
  • Strong technical aptitude
  • Understanding of Citrix, Networking, VOIP, Active Directory, and Exchange

Required Qualifications
  • 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
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