Service Delivery Manager

Plano, TX | Direct Hire

Post Date: 02/08/2017 Job ID: 43481 Industry: Program Manager

Service Delivery Manager

As the Services Delivery Manager (SDM) you lead client engagements from idea introduction and concept proposal through project delivery. The SDM is lead in determining the appropriate strategy and engagement plan to guide the customer and implementation team(s) to success. Furthermore, you will continuously grow the TPG/BCI client base through a strong focus on customer success.
Position Overview:
- Lead project delivery for the assigned client’ s project portfolio
- Use best practices to ensure on-time and on-budget program delivery
- Find and implement continuous process improvements for clients and TPG/BCI
- Clearly communicate with clients and TPG/BCI management
- Cultivate strong relationships with both business and technology clients as well as within TPG/BCI
- Support recruitment, sales, and account management activities as required

Position Responsibilities:
- Collaborate with clients to clearly define project scope, objectives & measurements of success
- Collect, manage, and prioritize business requirements for all project stakeholders
- Expertly manage project plans and timelines for internal and external contributors
- Oversee vendors ensuring quality deliverables are provided on schedule & within budget
- Liaison between external vendors and internal architecture and technical teams
- Manage and perform ongoing Quality Assurance/UAT reviews for multiple programs
- Development and ownership of product/platform enhancement roadmap
- Maintain, and produce where necessary, all project documentation (e.g. meeting agendas/minutes, implementation plan, requirements, issues logs, budgets, status reports, presentations)
- Surface and escalate risks to delivery director, project teams and client; identify and provide clear steps for mitigation
Required Qualifications:
- Demonstrated excellence in Program/Project Management, preferably in digital marketing and or SaaS/PaaS products
- Experience in using different sources of data to drive business decisions
- Ability to prioritize, manage, and deliver multiple projects simultaneously in a fast paced environment
- Solid understanding and application of Software Development Life Cycle (SDLC) methodology, including requirements definition, UI/UX design, client creative feedback, design, development and deployment for all projects
- Experience with vendor management, including RFPs, contract management, negotiations, and deliverable management.
- Confident written and verbal communication skills across all levels of the organization
- Proven ability to manage and develop relationships with vendors, internal teams and clients
- Experience with creating, collaborating, and maintaining a master project plan
- Consulting (or similar) experience managing projects in matrixed, geographically distributed organizations
- Strong interpersonal and proactive problem solving skills
- Ability to work independently and quickly adapt to changes in priorities
- Proficient in Excel, Word, PowerPoint, Visio and MS Project
- 7+ years of Interactive/Application Development Project Management experience
- Minimum of 10 years of professional experience
- Bachelor’ s Degree Required; computer science or engineering preferred
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