Sector Area Support Technical Lead

Irving, TX | Contract

Post Date: 10/04/2016 Job ID: 42010 Industry: Technical Support

Sector Area Support Technical Lead

Job Description: 
- Provide thought leadership for technical solutions for sector area. 
- Collaborate with production assurance group, client managers, project managers, applications and infrastructure teams to plan and coordinate changes or improvements. 
- Manage the technical deliverables for projects to high quality standards. 
- Reduce Severity 1 and 2 incidents. 
- Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents impacting sector area. 
- Collaborate with capacity team to cost effectively manage capacity while ensuring no capacity related outages 
- Collaborate with Application Production Management to establish annual roadmaps for critical underpinning infrastructure estate 
- Drive and/or coordinate service Improvement plans for infrastructure driven programs together with the relevant parties. 
- Drive optimization of asset utilization 
- Collaborate with client managers, application product managers, service management to analyze and remediate the operations risk head map. 
- Collaborate with the Information Security Officers (BISO/TISO) to identify and mitigate infrastructure related risks from the environment.

Additional Skills:
The candidate is expected to be dynamic, flexible and a quick-learner as this is a rapidly changing environment. 
- Demonstrable co-ordination and control skills are required. 
- Excellent communication skills are a must, with the ability to translate technical requirements into operational solutions. 
- Strong presentation skills; 
- Strong time management and problem solving skills 
- Experience in capacity planning, systems performance analysis and optimization of Infrastructure environments 
- Technical problem-solving skills 
- Strong skills in project management methodologies and tools 
- Broad knowledge of various technology architectures and business platforms 
- Systems planning and engineering skills 
- Overall IT experience in a Client-Server environment, with practical knowledge of mainframe, midrange, distributed, and desktop technologies 
- Infrastructure architecture & engineering experience, including functional and technical requirements gathering, and solution development 
- Broad knowledge of multiple UNIX OS platforms, and Windows-based operating systems; with an understanding of supporting technologies in SAN, Backup, Web, Middleware, Database, and surrounding infrastructure support technologies • Advanced written and verbal communication capabilities, ability to influence and successfully interface with executive leadership 
- Broad knowledge of environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools 
- Understands and can apply knowledge of Internet/Intranet technology, eCommerce, enterprise networking, and infrastructure solutions
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