Manager, Database Administration

plano, TX | Direct Hire

Post Date: 07/13/2017 Job ID: 46120 Industry: IT Manager

The Manager, Database Administration is responsible for the day-to-day governance and performance management of the DBA’s and system owned by the IT Operations team.  This role will develop and implement the strategic direction; managing the personal and database systems by implementing policies and procedure for ensuring the security and integrity of the company’s databases. This position will develop a customer care and service management philosophy that ensures customer satisfaction. The ability to work and coordinate projects between internal departments and manage strategic planning is required.

 

Key Responsibilities:
  • Responsible for strategic and tactical management for MS SQL and Oracle systems. Manages and coordinates the day-to-day planning, design and maintenance of servers and databases.
  • Accountable for developing and driving annual and continuous improvement plans for DBAs.
  • Investigates industry trends and implement new technologies to improve the level of service and technology provided to the business.
  • Establishes standards and procedures for all Database systems owned by IT Operations.
  • Define and ensure daily operational tasks needed for optimal database performance and stability are carried out by the DBAs.
  • Seek ways to actively improve the stability, performance, monitoring, security, and backups of Database systems.
  • Write and maintain database documentation, requirements and standards, communicating them to development teams and others as appropriate.
  • Technology leadership skills to include coaching/mentoring/teaching, critical thinking/judgment, facilitation, leading change, and team development.
  • Define Database “Gold Standard” for Heartlands platforms and environments.
  • Participate in project planning and scoping, change management, and resource capacity planning.
  • Work closely with all IT teams and business groups to manage customer satisfaction and direct investigation and remediation of service level breakdowns. 
  • Assist in the management of IT communication programs that effectively describe and promote the department, products and services delivered.
  • Investigate industry trends and new technologies, providing guidance and recommendations to senior management to improve the level of service provided to the business thru cost reduction and process efficiency.
  • Recruit, develop, retain and motivate a team operating at a high performance level.
  • Manage SOX, PCI-DSS compliances and industry best practices relevant to the payment card industry
  • Enforce personnel policies and procedures as outlined in the Employee Handbook and coordinate issues as needed through the Human Resources department.
  • Other duties may be assigned.

 

Education/Certification
  • Bachelor’s degree in Computer Science, Technology or a related field, or an equivalent combination of education and experience.
  • ITIL Foundation certified preferred.

Required Knowledge
  • Strong understanding of managing and monitoring Database systems in a high volume, highly available OLTP environment.
  • Strong technical skills in Microsoft SQL server 2012 always on, as well as the latest Microsoft clustering, replication, reporting and analysis technology.
  • Good understanding of Oracle 11g, 12c and cluster environment, as well as replication, reporting and analysis technology.
  • Strong understanding of Windows, Unix, and Linux operating systems.
  • Understanding of RDBMS.
  • Windows and Oracle best practice and standards.      
  • Demonstrated ability to manage multiple projects and initiatives from various business units.
  • Ability to lead, influence and motivate team and partners.
  • Effective presentation, documentation, interpersonal, and leadership skills with a team-oriented approach are necessary.
  • Ability to think strategically and communicate effectively in a fast-moving, rapidly changing environment.
  • Proven people management skills.
  • Demonstrated analytical and problem-solving skills.
  • Management and leadership skills to attract, retain, and motivate high talent professionals.

Experience Required
  • Minimum 5 years’ experience developing, implementing and managing DBA’s and database systems in a multi-datacenter environment.
  • Experience managing High volume transaction processing (OLTP) environments, with 24/7 support and 99.999% uptime requirements.
  • Experience managing Batch processing/Big Data environments.
  • Experience managing remote employees. 
  • High level of experience with Database monitoring and performance tuning.
  • Experience with deployment and system build automation.
  • Experience working with geographically dispersed teams and customer base. 
  • Ability to motivate others to perform above normal expectations.
  • Excellent customer service, communication, interpersonal and presentation skills.
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