Alpharetta, GA | Contract
· Provide excellent services through phone to IT users for basic end user related hardware’ s and software’ s, desktop related LAN network systems.
· Configuration and resetting the network access accounts whenever required.
· Configuration & management of switches, routers and firewalls.
· Troubleshooting issue for Workstations and Servers.
· Patching of Servers and workstations.
· Monitoring of Servers, workstations, printers, UPS, etc.
· Installation of new software’ s.
· Processing software’ s and hardware’ s by coordinating user setups, installations and upgrades.
· Windows 7/Vista/XP/98, Server 2012/2008/2003
· Excel, Word, PowerPoint, Access, Publisher
· LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, RRAS
· Firewall and Proxy Server configuration, Antivirus applications, Disaster Recovery and Remote Management, Fault Tolerance tools, Network Hardening, ISA Server configuration, Some ASA Configuration