HR Manager

Brook Park, OH | Direct Hire

Post Date: 02/07/2017 Job ID: 43464 Industry: Other Area(s)

•     Manages all systems and activities to ensure that production and quality expectations meet or exceed all departmental requirements. Ensures that all Company-related administrative electronic forms, reports, and processes are completed accurately and in a timely manner.
•     Serves as a program expert and resource; may handle escalations.
•     Answers questions and recommends corrective resolutions to address employee and/or customer issues, complaints, and inquiries. Responds to and complies with any internal/external investigations, audits, assessments and participates in and adheres to corrective actions.
•     Conducts data integrity reviews to ensure that production and quality expectations are being met, providing timely feedback and coaching to ensure performance metrics are being met or exceeded; observes employee demeanor, technical accuracy, and conformity to company policies; conducts ongoing observations of program performance and identifies training needs.
•     Mentors staff to maximize performance and potential.
•     Plans, assigns, and directs/delegates work; appraises performance; rewards and appropriately disciplines employees; addresses complaints and resolves employee issues and conflicts.
•     Designs, develops, and generates reports, analyzing the data to ensure accuracy and that the content meets departmental needs and requirements; compiles work volume statistics and monitors other relevant and business-impacting metrics.
•     Consistent exercise of independent judgment and discretion in matters of significance.
•     Establishes procedures required to standardize and record transactions and ensure efficient process workflows in an accurate and timely manner.
•     Manages all Shared Service systems and activities to ensure that production and quality expectations meet or exceed all departmental requirements.
•     Manages real-time volume to ensure service levels are met.
•     Serves as the subject matter expert on employee transactions and acts as an advisor to the organization to resolve and implement functional modifications when necessary.

•     Bachelor’ s degree in related human resources discipline or equivalent education, HR certifications and work experience.
•     Generally requires 6-9 years related experience in Human Resources, Payroll, HRIS or HR Shared Services function.
•     Exceptional organizational leadership skills and customer service orientation.
•     Demonstrated capabilities in developing and leveraging metrics to guide operational effectiveness.
•     Demonstrated consultative skills in a large corporate environment.
•     Demonstrated project management and implementation skills.
•     Demonstrated ability to establish and manage relationships at all levels.
•     Comprehensive HR subject matter expertise in the areas of HR administration, benefits, payroll, communications, HRIS, and shared service delivery.
•     Demonstrated ability to see detail as well as big picture and recognize impact that a new idea or project could potentially have on existing policy and procedure, goal or KPI.
•     Demonstrated ability to multitask and prioritize workflow while making sound business decisions.
•     Demonstrated process improvement and change management skills
•     Exceptional verbal, written and interpersonal communication skills with demonstrated presentation skills.
•     Demonstrated analytical and problem solving skills.
•     Knowledge and experience in Workday and ADP payroll highly desirable.
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