Atlassian/Unix platform support resource
Dallas, TX | Contract To Hire
- OS support - Unix SME more than an Atlassian SME
- licensing management - ELA/App rationalization/Instance tracking
- Incident management and communication
- We work with IT SOC for bridge/global alerts etc.
- Work with Atlassian product vendor to update Atlassian ticketing system with platform info etc.
- Change management and communication
- CHG Stakeholder meetings
- CHG Implementation windows
- MOP review
- CAB meetings
- Operational support
- Develop scripts for troubleshooting
- Work with Engineering and Architecture team on troubleshooting playbook
- Knowledge with monitoring tools
- Security Audits/assessment
- Security patch implementation coordinate with the unix, F5, HW teams
- Work with Other teams - bonus skills:
- Work with UNIX team in coordinating Patches – it will be performed by the Unix team.
- Migration from Sharepoint/other Atlassian instances
- Work with the SQL team on DB tuning and troubleshooting
- Work with the monitoring team on managing App Dynamics alerts and response
- Work with the Infrastructure teams for VM, LB/Host/DNS/Network/Firewall etc. issues